Privacy Policy — How 9bbd Collects, Uses, and Protects Your Data

1. About This Policy

This Privacy Policy applies to all personal data collected by 9bbd through the website at https://9bbd.bar, including any mobile-optimised version of the site, and through direct communications between you and 9bbd customer support. It does not apply to third-party websites that may be linked from our platform — those sites operate under their own independent privacy policies.

9bbd is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy is reviewed and updated periodically. Where changes are material, we will update the effective date at the top of this page. We encourage you to review this Policy each time you visit the platform.

2. Data We Collect

2.1 Registration Data

When you create a 9bbd account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Mobile phone number (used as primary account identifier)
• Email address
• Residential address, including city and postal code
• Username and encrypted password

2.2 Identity Verification Data

Before processing your first withdrawal, or where our compliance obligations require enhanced due diligence, we may request the following documentary evidence:

• National ID card (NID) or passport scan
• Proof of address (utility bill, bank statement, or similar document dated within 90 days)
• Selfie photograph alongside government-issued identification
• Source-of-funds documentation where transaction volumes require it

2.3 Financial Transaction Data

All deposit and withdrawal transactions processed through 9bbd generate a transaction record that includes: the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), the transaction amount in BDT, timestamp, and a unique transaction reference. We do not store full mobile banking PINs or card CVV numbers on our servers.

2.4 Betting and Gaming Activity Data

We maintain a full record of your betting and gaming activity on the platform, including: markets or games played, stake amounts, odds accepted, results, and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory compliance purposes.

2.5 Technical and Device Data

When you access 9bbd, our systems automatically collect certain technical information, including: IP address, browser type and version, operating system, device model, screen resolution, referring URL, and pages visited within the platform. This data is collected to maintain platform security, detect suspicious login patterns, and improve site performance.

2.6 Communications Data

If you contact 9bbd customer support via live chat, email, or any other channel, we retain a record of the communication including the content of messages and any attachments provided. This enables us to track the progress of support requests and maintain a consistent service history for your account.

3. How We Collect Data

9bbd collects personal data through the following channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account profile.
• Automatically — through cookies, web server logs, and device fingerprinting technologies when you browse or interact with the platform.
• From payment processors — transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard when you initiate a deposit or withdrawal.
• From identity verification partners — where we use third-party KYC (Know Your Customer) services to authenticate documents submitted during the verification process.

4. How We Use Your Data

The table below summarises the primary purposes for which 9bbd processes your personal data and the corresponding legal basis for each purpose:

5. Legal Basis for Processing

9bbd processes personal data under one or more of the following legal bases depending on the nature of the processing activity:

• Contract performance: Processing is necessary to fulfil the contractual obligations between you and 9bbd, including operating your account and processing transactions.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and regulatory reporting obligations.
• Legitimate interest: Processing serves the legitimate operational interests of 9bbd — such as fraud prevention, platform security, and responsible gaming oversight — where those interests are not overridden by your fundamental rights.
• Consent: Where processing is based on your explicit consent — for example, receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

6.1 Service Partners

9bbd shares personal data with a limited set of trusted service partners who assist us in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification providers, IT infrastructure and hosting providers, and customer support platform operators. All partners are contractually required to process data solely on 9bbd's instructions and to maintain appropriate security measures.

6.2 Regulatory and Legal Authorities

9bbd may disclose personal data to regulatory authorities, law enforcement agencies, or other competent bodies where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and, where legally permissible, we will attempt to notify you in advance.

6.3 Business Transfers

In the event that 9bbd undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred as part of that transaction. You will be notified of any such change through a prominent notice on the platform and, where required, your consent will be sought before data is transferred to an entity whose privacy practices differ materially from this Policy.

6.4 No Sale to Third Parties

9bbd does not sell, rent, lease, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing companies. Your data is used exclusively for the purposes described in this Policy.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. 9bbd uses cookies and similar tracking technologies (including web beacons and local storage) to maintain session continuity, remember your preferences, and collect aggregated analytics data about how the platform is used.

7.2 Types of Cookies Used

• Essential cookies: Required for basic platform functionality, including keeping you logged in during your session. These cannot be disabled without impacting platform usability.
• Analytics cookies: Used to collect anonymised data about page visits, navigation paths, and session duration to help us improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, including automated login attempts and account takeover attacks.
• Preference cookies: Store your display preferences and settings to provide a consistent experience across sessions.

8. Data Retention

9bbd retains personal data for as long as your account is active and for a defined period following account closure, in line with the following schedule:

• Account and registration data: Retained for a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for a minimum of 5 years following verification or account closure, whichever is later.
• Customer support communications: Retained for 3 years from the date of the last communication in a support thread.
• Technical and device logs: Retained for 12 months on a rolling basis, unless required for an ongoing investigation or legal proceeding.
• Marketing preference records: Retained until you withdraw consent, then deleted within 30 days.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9. Data Security

9bbd implements a layered security architecture to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 9bbd servers
• AES-256 encryption for sensitive data stored at rest, including identity documents and payment details
• Multi-factor authentication options for player accounts and mandatory two-factor authentication for all administrative access
• Automated intrusion detection and real-time monitoring of system access logs
• Regular penetration testing and vulnerability assessments by independent security specialists
• Strict role-based access controls ensuring that staff can access only the data required for their specific function

Despite these measures, no internet transmission or electronic storage system is completely secure. In the unlikely event of a data breach that affects your rights and freedoms, 9bbd will notify affected users promptly and take all reasonable steps to contain and remediate the incident.

10. Your Rights

As a user of the 9bbd platform, you hold the following rights over your personal data. To exercise any of these rights, contact us at [email protected] (plain text — not a clickable link):

• Right of access: You may request a copy of the personal data 9bbd holds about you at any time.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected without undue delay.
• Right to erasure: You may request that 9bbd delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations that override this right.
• Right to restriction of processing: You may request that 9bbd restrict the processing of your data in certain circumstances, such as while a rectification request is being assessed.
• Right to data portability: Where technically feasible, you may request your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You may object to processing based on legitimate interest, including profiling for marketing purposes. Objections are assessed on a case-by-case basis against the platform's operational needs.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

All data rights requests will be acknowledged within 5 business days and fulfilled within 30 calendar days. Complex requests may be extended by a further 30 days with prior notice. There is no charge for a reasonable single request within a 12-month period.

11. Children's Privacy

9bbd is strictly an adult platform for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been created by a person under this age threshold, the account will be suspended immediately, all data associated with the account will be deleted, and any deposited funds will be returned to the originating payment method subject to identity verification of the account holder.

If you are a parent or guardian and believe that a minor has registered on 9bbd, please contact our support team immediately at [email protected] (plain text — not a clickable link) so that the account can be investigated and closed without delay.

12. Third-Party Links

The 9bbd platform may from time to time reference third-party services such as payment processors and game providers. These third parties operate independently of 9bbd and are governed by their own privacy policies. 9bbd is not responsible for the privacy practices of any third party and encourages you to review the relevant privacy policy before providing personal data to any external service.

13. Policy Updates

9bbd reserves the right to update this Privacy Policy at any time. When updates are made, the revised Policy will be published on this page with an updated effective date. For changes that materially affect the way we handle your data, we will make reasonable efforts to notify registered players by in-platform notification or email prior to the changes taking effect. Your continued use of 9bbd following the publication of an updated Policy constitutes acceptance of the revised terms.

If you disagree with any update to this Policy, you may request account closure by contacting support. Outstanding balances will be returned to your registered payment method following identity verification and the standard withdrawal review process.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 9bbd holds about you, please reach our Data Support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the platform
• Response Time: Within 2 hours during standard BST (UTC+6) business hours; all formal data rights requests acknowledged within 5 business days

When submitting a data rights request, please include your registered username, the mobile number associated with your account, and a clear description of the data right you wish to exercise. We may request identity verification before fulfilling any request to ensure we are responding to the legitimate account holder.