Responsible Gaming — 9bbd's Commitment to Safe, Informed Play
Gambling at 9bbd is designed to be an enjoyable form of entertainment for adults across Bangladesh. We take our duty of care seriously. This page explains the tools, safeguards, and support channels available to every 9bbd player — because knowing your limits is the foundation of a positive experience.
9bbd provides a full suite of player-protection tools, accessible directly from your account dashboard at any time, at no cost.
Self-Exclusion
If you feel that gambling is no longer enjoyable or is causing harm, you can request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. During a self-exclusion period, your account is fully suspended and you cannot deposit, bet, or access game content. Contact support to activate this tool immediately.
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your 9bbd account. Once a limit is reached, no further deposits can be processed until the limit period resets or you submit a formal request to increase it — which takes 7 days to take effect. Reducing a deposit limit takes effect immediately. Limits are applied automatically by the platform and cannot be bypassed.
Session Time Reminders
9bbd allows you to set session time reminders that alert you when you have been active on the platform for a defined period — 30 minutes, 1 hour, 2 hours, or a custom duration. When the reminder triggers, you will receive a visible on-screen notification. This is a low-friction tool to help maintain awareness of time spent playing.
Time-Out (Cooling-Off)
A time-out is a short-term break from gambling that suspends your account for 24 hours, 48 hours, 7 days, or 30 days. Unlike a full self-exclusion, a time-out is designed for players who want a brief pause to reassess. Your account and balance are preserved. After the time-out period ends, you may resume normal activity without contacting support.
Activity & Loss Reports
You can request a detailed statement of your betting activity and net losses over any selected period. This transparency tool helps you maintain an accurate, realistic picture of your gambling spend. Reports are delivered to your registered email address within 2 hours of request and cover all deposits, withdrawals, bets placed, and game outcomes.
Reality Check Notifications
Reality check notifications interrupt your active session at regular intervals to display a summary of your current session: time elapsed, net position, and number of bets placed. These pop-up reminders are designed to cut through the immersive nature of online gaming and prompt a deliberate decision to continue or stop. You can configure the interval in your account settings.
Every responsible gaming tool on 9bbd is accessible in under two minutes. Follow these steps or contact our support team directly for immediate assistance.
Need immediate help? If you are in crisis or need a self-exclusion activated right now, do not wait — contact 9bbd live chat support. Our team will action a suspension on your account within minutes, 24 hours a day, 7 days a week.
[email protected]
Log In to Your 9bbd Account
Access your account using your registered mobile number and password via the 9bbd Login page. All responsible gaming settings are inside your personal account dashboard.
Navigate to Account Settings
From your dashboard, select "Account Settings" and then open the "Responsible Gaming" tab. All available player-protection tools are listed in this single location for easy access.
Select and Configure Your Tool
Choose the tool you wish to activate — deposit limit, session reminder, time-out, loss report, or self-exclusion. Set your preferred parameters (duration, amount, or interval) and confirm your selection.
Confirmation and Activation
Your chosen restriction takes effect immediately upon confirmation for limit reductions, time-outs, and self-exclusions. You will receive an email to your registered address confirming the change. Limit increases are subject to a mandatory 7-day cooling-off period before they apply.
Contact Support If Needed
If you experience any difficulty activating a tool through the account dashboard, contact 9bbd customer support via live chat at any time. Our team is trained to handle responsible gaming requests with sensitivity and without judgment.
Gambling should always feel like a choice, not a compulsion. The warning signs below may indicate that gambling is becoming harmful. If you recognise several of these in yourself or someone close to you, we strongly encourage reaching out to support — at 9bbd or through an independent counselling service.
Remember: Problem gambling affects people from all backgrounds and income levels. Recognising the signs early makes recovery significantly easier. There is no shame in asking for help.
- Spending more money on gambling than you can comfortably afford to lose
- Chasing losses by placing additional bets to recover money already lost
- Gambling for longer periods than originally intended
- Thinking about gambling frequently when you are not actively playing
- Borrowing money or selling possessions to fund gambling activity
- Hiding gambling activity from family members or close friends
- Neglecting work, study, or important responsibilities because of gambling
- Feeling anxious, irritable, or restless when not gambling
- Using gambling as a primary way to manage stress, anxiety, or low mood
- Making repeated unsuccessful attempts to reduce or stop gambling
A quick reference summary of every responsible gaming control available on your 9bbd account.
Permanent Self-Exclusion
Permanently closes your account and prevents re-registration. This is an irreversible action and the most powerful tool available. Activatable via account settings or live chat support at any time.
Deposit Limit
Cap your daily, weekly, or monthly deposits. Reductions are instant; increases require 7 days.
Session Reminder
On-screen alerts at your chosen interval to remind you of time spent in-session.
Time-Out (1–30 Days)
Pause your account temporarily. Balance is preserved and access resumes automatically.
Activity Report
Full statement of bets, deposits, withdrawals, and net outcomes emailed on request.
9bbd is strictly an adult platform. Players must be aged 21 years or older to register an account, make a deposit, or place any bet on the platform. This is not a soft guideline — it is a firm operational requirement enforced through our identity verification (KYC) process.
During the registration process, all players are required to provide their date of birth. Before processing a first withdrawal, 9bbd requires documentary proof of identity — including a valid National ID card (NID) or passport — which is cross-checked against the declared date of birth. Accounts where the age cannot be confirmed to be 21 or above are suspended pending verification.
If 9bbd discovers that an account has been created by a person under the age of 21, the account is closed immediately and all deposits are returned to the originating payment method. If you are a parent or guardian in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh and believe a minor may have accessed this platform, please contact our support team at [email protected] (plain text — not a link) without delay.
To parents and guardians: We encourage the use of parental control software and open conversations about online gambling with younger members of your household. 9bbd cooperates fully with requests from guardians to investigate and close underage accounts.
Underage gambling is strictly prohibited.
9bbd encourages every player to keep these principles in mind each time they visit the platform. Gambling responsibly is an active, ongoing practice — not a one-time decision.
Only Bet What You Can Afford
Set a dedicated gambling budget before each session and treat it as entertainment expenditure — like a cinema ticket or a meal out. Never fund gambling from rent, bill payments, or emergency savings.
Play for Entertainment
Gambling at 9bbd is an entertainment activity. The house always has a mathematical edge. Never treat gambling as a reliable source of income, a financial strategy, or a way to solve money problems.
Do Not Chase Losses
Chasing a loss by increasing your next bet is one of the most common and most damaging patterns in problem gambling. Accept that losses are part of the activity and stick to your pre-set session budget regardless of outcomes.
Take Regular Breaks
Schedule regular breaks during play and ensure that gambling does not displace other activities that matter to you — time with family, work, physical activity, or social engagements. Balance is the key to a sustainable relationship with gambling.
If you are concerned about your gambling — or about someone else's — reaching out is the most important step you can take. 9bbd's customer support team is trained to handle these conversations with care and complete confidentiality. No account will be penalised for a player raising a responsible gaming concern.
You can initiate a self-exclusion, request a spending report, or simply talk through your concerns with a member of our support team at any hour of the day or night. Our live chat operates 24 hours a day, every day of the year, including Eid and public holidays in Bangladesh.
Contact our Responsible Gaming team:
Email (plain text): [email protected]
Live Chat: Available 24/7 directly on the 9bbd platform
Response time: Within 2 hours for email; immediate for live chat
Timezone: BST (UTC+6)
We Will Never Encourage Problem Gamblers to Continue Playing
If a player contacts us expressing concern about their gambling, our first response will always be to discuss protective options — never to redirect them back to the games.
We Will Act Immediately on Self-Exclusion Requests
Any request for self-exclusion received via live chat or email will be processed within 30 minutes, regardless of the time of day or day of the week.
We Will Not Market to Self-Excluded Players
Once a self-exclusion is active, the player's contact details are immediately removed from all promotional lists. No bonus offers, newsletters, or re-engagement messages will be sent during the exclusion period.
When gambling feels right, 9bbd has a full range of games and betting markets for Bangladeshi players. Have questions? Our FAQ has quick answers. 21+